Thank you for shopping with us. This Shipping Policy describes our shipping procedures for all home fragrance products, including cold scent diffusers, fragrance refill oils, reed diffusers, scented candles and room sprays.

Order Processing

All orders will be processed and prepared for shipment within 1 to 3 business days after payment confirmation. Our team carefully packs each fragrance item to reduce the risk of damage during transit. Orders placed during peak periods may experience minor processing delays.

Delivery Timeframe

Once shipped, the estimated delivery time is 6 to 12 days. Delivery timelines are estimates and may be affected by unforeseen circumstances including transit disruptions, carrier delays or local handling events.

Shipping Fees

All orders on our website qualify for free shipping. No additional shipping charges will be applied at checkout.

Shipment Tracking

After your order is dispatched, you will receive shipment notification information so you can track your package. If you encounter issues locating your tracking details, please reach out through our Contact Us page.

Address Responsibility

Please ensure your shipping address is accurate and complete at checkout. We cannot be held responsible for undeliverable packages caused by incorrect or incomplete addresses provided by customers.

Lost or Damaged Packages

If your package arrives damaged or is confirmed lost in transit, please contact us via our Contact Us page. We will review your situation and provide suitable support according to our policies.

Contact

For any questions about shipping, order processing or delivery estimates, please visit our Contact Us page. You can find our contact email on that page.