Our customer service team is committed to delivering thoughtful, reliable support to ensure a smooth and pleasant shopping experience for every customer. We aim to address your questions and concerns promptly for all orders and fragrance products, including cold scent diffusers, fragrance refill oils, reed diffusers, scented candles and room sprays.

Order Support

Once you place an order on our site, we will prepare and ship your items within 1 to 3 business days. All orders qualify for free shipping. Estimated delivery time ranges from 6 to 12 days. You may reach out to our team if you need assistance checking your order status, verifying shipping details, or resolving delivery-related issues. All transactions on our website are processed in USD.

Return & Refund Assistance

We support returns for eligible products within 60 days after you receive your items. When your returned goods arrive and pass inspection, we will initiate your refund. Refunds typically take 5 to 10 days to complete. Our customer service team can guide you through the return process, clarify eligibility requirements, and answer questions regarding refund progress.

Product Inquiries

If you have questions about product specifications, scent profiles, usage instructions or compatibility between our cold scent diffusers and fragrance refill oils, our team is ready to offer detailed information to help you make suitable purchasing decisions.

How to Contact Us

For any customer service requests, please visit our Contact Us page. You can find our contact email on that page to submit your message. We welcome all feedback about our products and service, as your input helps us continuously improve our offerings and customer experience.