We aim to deliver a satisfying shopping experience for all customers purchasing our home fragrance products, including cold scent diffusers, fragrance refill oils, reed diffusers, scented candles and room sprays. This policy outlines our terms for returns and refunds.

Eligibility for Returns and Refunds

You may return eligible items within 60 days of receiving your order. Products must be returned in their original condition to qualify for a refund. We reserve the right to inspect all returned goods upon receipt. Items that are damaged due to improper use, abuse, or missing original packaging may not be approved for refund.

Return Process

To initiate a return, please submit your request through our Contact Us page. Our team will guide you through the required return steps. You are responsible for arranging the shipment of returned items back to us.

Refund Processing

Once your returned package is received and inspected, we will start processing your refund. Refunds will be completed within 5 to 10 days after inspection approval. All refunds will be issued in USD to the original payment method used for your order.

Non-Refundable Situations

Some items or circumstances may not qualify for a refund. This includes products that have been heavily used, damaged by customers, or items returned outside the 60-day return window. Customized fragrance products, if applicable, are also non-refundable.

Shipping Costs for Returns

Our store provides free shipping for all outgoing orders. Return shipping fees are not covered by us unless the return is caused by our error, such as wrong items shipped or defective products from our side.

Contact

If you have any questions about this refund policy, return eligibility or refund status, please visit our Contact Us page. Our contact email is available there for your inquiries.