We respect the privacy of every visitor and customer who browses and shops on our website. This Privacy Policy explains how we collect, use, store and protect your personal information when you access our site and purchase our home fragrance products, including cold scent diffusers, fragrance refill oils, reed diffusers, scented candles and room sprays. By using our website, you acknowledge and agree to the practices described within this policy.

Information We Collect

We collect information that you voluntarily provide to us during account creation, checkout or customer support communication. This includes your name, shipping address, email address, phone number, and payment details required to complete your order.

We also automatically gather non-identifiable technical information when you visit our website. This may include your device type, web browser, IP address, website navigation paths, pages viewed, session duration and other analytics data. Cookies and similar tracking technologies may be used to remember your preferences, optimize website performance and understand how visitors interact with our fragrance product listings.

How We Use Your Information

Your personal data is primarily used to process, fulfill and ship your orders. We rely on your shipping details to arrange delivery within our stated timeline, and we will contact you regarding order confirmations, shipping updates, return requests and refund notifications.

We use collected information to provide customer support, answer your questions about our diffusers, fragrance oils and scented products, and assist with return and refund arrangements. Data also helps us improve our website design, product selection and overall shopping experience.

With your consent, we may send promotional emails about new scent releases, product updates and special offers. You may opt out of receiving marketing communications at any time. We also use data to detect and prevent fraudulent transactions and maintain a secure shopping environment for all customers.

Information Sharing

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Your data may only be shared with trusted service providers who assist us in operating the website, processing payments, handling international shipping, storing data and conducting website analytics. These partners are only permitted to use your information to complete tasks on our behalf and are required to protect your personal data. We may disclose information when necessary to protect our rights, property, website safety or the safety of our users.

Data Security

We implement reasonable industry-standard security measures to protect your personal information against unauthorized access, modification, disclosure or destruction. Secure encryption is applied during data transmission, and access to personal customer data is limited to authorized team members only.

No online data transmission or electronic storage method can be guaranteed to be completely secure. While we take continuous steps to safeguard your information, we cannot guarantee absolute security of any information you transmit to us.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. This includes retaining records to complete your order, manage return and refund processes, resolve customer service issues, and maintain required business records. When your data is no longer needed, we will securely delete or anonymize your information.

Your Rights

You have the right to request access to the personal information we hold about you. You may request corrections to inaccurate or incomplete personal details, or request deletion of your personal data where applicable. You may also withdraw consent for marketing communications at any time.

If you wish to submit any privacy-related requests, please visit our Contact Us page. Our contact email can be found there for you to send your inquiry.

Updates to This Policy

We reserve the right to revise this Privacy Policy at any time. Any changes will be posted directly on this page. Continued use of our website after updates are published means you accept the revised policy terms.